Terms & Conditions

By booking a service with Dropless Limited (“the Company”) you agree to the following Terms and Conditions:

1. Bookings

Bookings that have been placed with the Company on the website or the app, or via telephone must be paid for ahead of time. Payment is made using Credit/Debit card, or Apple Pay or Google Pay (subject to availability) through Stripe. The Company reserves the right to cancel or restrict bookings subject to availability.

2. Pricing

All prices are listed on the Company’s price list which can be found on the website and in the app and are listed in pounds sterling. The Company reserves the right to change pricing without prior notice. Pricing is determined based on the publicly available size data held by the relevant authorities on your vehicle.

3. Contact

In order to fulfil our obligations to you, the Company may contact you with regards to any appointment you have made. We may from time to time send you reminders regarding your MOT and Road Tax dates (using the publicly available information relating to your registration plate) and other such information with regard to services we think that you might find helpful. You can opt out of such communications on the website or from the bottom of each email.

4. Liability

We will perform the services selected by you from our service list with all reasonable skill and care.

Whilst the Company shall take all reasonable steps to ensure that its operatives shall take reasonable care of the vehicle whilst in its custody (including without limitation where the vehicle is washed and cleaned), the company shall not be liable for:

i. Damage to, loss of the vehicle or any part of it, or any of its accessories or any of its content and/or damage to any other property, arising from, or in connection with our custody of the vehicle.
ii. Where such liability is proved to arise, and only to the extent it is proven to arise, as a result of negligence, a criminal act or breach of statutory duty on the part of the company or its operatives.
iii. In addition, the Company accepts no responsibility or liability for any damage, however caused, resulting from or in connection with the seizure of the vehicle by the police, H.M. Customs & Excise or any person lawfully authorised to do so.

The operatives of the Company have no authority to accept any valuables or other articles for safe custody and the company will not be liable for any loss of or damage to any such articles which a customer purports to leave in the safe custody or keeping of the Company, its operatives.

Customers are requested to deposit their valuables in a secure place prior to leaving the vehicle in the Company’s custody.

5. Vehicle Checks

Whilst your vehicle is within our custody, our operatives have been trained to check your vehicle’s vitals and collect vehicle data as part of our responsibility to you and also to enhance your customer experience. This may include (but is not limited to) oil levels, washer fluid levels, tyre tread, brake pad wear and mileage. All data is collected and protected in accordance with our Privacy Policy (see section 8 below).

Our operatives may make you aware of any issues that they find, and may offer you additional services to rectify the issues. You are under no obligation to accept this offer and is just a part of our customer care.

6. Cancellation Policy

We understand that schedules change and you may need to change the time of a booking.

If you cancel the booking within 12 hours of the scheduled time we will charge 50% of the booking. Cancellations within 3 hours of the booking time will be charged in full.

If you move a wash 12 hours before the due date to another time (within 30 days) and do not cancel, you will be charged a fee of £5.00. Changing the time 3 hours before a booking will result in a £10.00 fee; as your washer will have booked out time for you and your vehicle in their working day

7. Customer Responsibilities

You must disclose to us all defects, damage, or weakness in your vehicle, known or suspected by you, which may be affected by the services prior to our commencing with any of our services.

We do not undertake to insure your vehicle against loss while it is in our possession. Insurance of your vehicle is at all times your responsibility.

Any complaints about our work cannot be considered unless reported prior to our operative handing you back your key and marking the job as complete.

You will be liable to us for any death, injury or damage suffered by us or our staff attributable to any defect in your vehicle or any harmful contents.

It should be noted that polish and other cleaning products can be slippery and extreme caution should be exercised when collecting your vehicle.

We accept no liability whatsoever for loss or damage caused as a consequence of failing to heed this warning.

Old or non original paintwork can be damaged in the cleaning process. All such defects shall be indicated to our staff prior to commencement of the cleaning process.

Child seats and booster seats must be refitted by you. We will not be able to refit seats under any circumstances.

You confirm that you have a spare set of keys for the vehicle and that we shall not be liable for loss or damage caused to you or the vehicle by an operative accidentally losing the keys or locking them in the vehicle.

Older vehicles may have weaker or perished materials and we agree to provide the services at your risk in respect of vehicles over 3 years old.

8. Privacy

Any payment or booking information provided to the Company, will only be used by the Company and will not be distributed or given to any other individual or organisation. Further information can be found in our Privacy Policy.

 

Appendix A. Explanation of Certain Words

Price List

The list of prices offered at the time of your booking for the various services provided by us, and advised to you.

The Services

The vehicle services selected by you, from those offered by us.

The Cleaning Process

The vehicle cleaning & valeting services selected by you, from those offered by us.

We, Us and the Company

The Company or Licensee operating under the name of or under agreement from Dropless Limited

Operatives

Any agent, servant or employee acting for or on behalf of the Company

You

The customer, we make the agreement with, including any persons we reasonably believe is acting with the customer’s authority or knowledge.

 

Our Business:

Owner and Data Controller

Dropless Ltd.

Unit 1F, Clapham North Business Centre,

26-32 Voltaire Rd,

London SW4 6DH

 

Owner contact email: [email protected]

This is the privacy notice of Dropless. In this document, “we”, “our”, or “us” refer to Dropless.

We are company number 11018311 registered in England