What We Need To Perform Your Repair
We will need your keys to access your car, and you may need to move your vehicle for us to perform the repair so it’s best you, or another driver of the vehicle, provide the keys.
You are required to provide us with private, off-road parking for your vehicle and ours as we can not perform the repair on a public road. We’ll need to be able to park our van within max 2 spaces (10m) of your vehicle. If your parking space is affected by a height restriction – please let us know before confirming the booking
We’re good at working in small spaces but obviously, there are limitations. You are required to provide 3.2 x 4.7 m of space for our service provider to set up their gazebo so they can perform their repair. We may need to ask you to reposition the car accordingly.
We’ll also need access to power, a standard 230V plug socket, ideally within 10m of the repair area.
If any of these are not provided on arrival and we are unable to complete the repair, a cancellation fee will be applied. Please see our cancellation policy below for guidance on fees.
Aftercare: Body Repair
- Do not touch the repaired panel(s) for 24 hours after the work has been completed.
- Do not clean, wash or apply any products to the repaired panel(s) for 5 days after the repair has been completed.
- Do not use any acidic or otherwise corrosive products on the repaired panel(s)
Lifelong Guarantee For All Dent Repairs
Nothing makes us happier than repairing someone’s pride and joy back to brand new, but we know it’s much more than just the superficial, it’s got to be a repair that lasts! That’s why our lifetime guarantee covers all body repairs for as long as you own the vehicle.
If, for whatever reason, you are either unhappy with the repair or it deteriorates years after the original repair, get in touch with us. As long as you can produce the original receipt for the work completed (we’ll even email it to you) then we will rectify the work! The guarantee is, however, non-transferable and not valid once the car is sold – any refund or liability shall be limited to the maximum of the value indicated on the repair Invoice.
Just to note, our lifetime guarantee does not cover cases in which our work is not directly responsible for issues encountered, such as: Rust or corrosion; whether or not it was evident before the repair was carried out Further accident or impact (including but not limited to stone chipping); Inappropriate aftercare, as stated in the instructions supplied upon completion of the repair(s), which includes not washing the vehicle within three days of completion of work; The use of corrosive cleaning agents, i.e. acidic alloy wheel cleansers. Any additional work or improvements are not covered by any guarantee.
We take payment in full and upfront before we proceed with scheduling your repair.
We understand that schedules change and you may need to change the time of a body repair. If you cancel the booking, we will charge 10% of the booking price. If you cancel within 24 hours of the scheduled time, we will charge 50% of the booking price. Cancellations within 12 hours of the booking time will be charged at 100%. If you move a repair 24 hours before the due date to another time (within 30 days) and do not cancel, you will be charged a 10% fee. Changing the time 12 hours before a booking will result in a 50% fee. The reason, your body repair specialist will have booked out time for you and your vehicle in their working day and they need to make a living.