-
01 Do I need to provide electricity or water?
No. Our mobile mechanics are fully equipped when they arrive and they do not need any electricity or water from you.
-
02 How long does a mobile mechanic appointment take?
The duration depends on the service. Diagnostics are usually quicker, while repairs and servicing vary by vehicle. Your mechanic will advise after assessing the car.
-
03 Can I leave the car with you during the appointment?
Yes, in most cases. If keys are required, they can be left with reception, a neighbour or in an agreed safe place. Please remain contactable during the appointment.
-
04 Will parking be an issue?
Please ensure the vehicle is parked safely and legally. If parking restrictions apply, you may need to arrange visitor parking or permits so the mechanic can work without interruption.
-
05 How much space do you need around the car?
Ideally, allow around 1.5 feet of space on each side of the vehicle to ensure safe access.
-
06 Can I reschedule or cancel my booking?
Yes. If you need to reschedule or cancel, please do so as early as possible. Late cancellations may incur a fee due to technician time being reserved.
-
07 How do I book a mobile mechanic with Dropless?
You can book online by selecting your service, entering your vehicle details and choosing your location. Support is available if you need help booking.
-
08 Can I book more than one car?
Yes. You can add multiple vehicles and book services for more than one car in a single booking.
-
09 Do you work with business or fleet customers?
Yes. We support business and fleet customers. Please email [email protected] to discuss your requirements.
-
10 Will you provide a VAT invoice or receipt?
Yes. Receipts and VAT invoices are available for completed bookings. Business customers can request documentation for their records.
-
11 My car has a warning light — should I still drive it?
Only drive if the vehicle feels safe and is operating normally. If the car feels unsafe, stop driving and arrange diagnostics. When in doubt, seek professional advice.
-
12 Can you repair my car on the roadside?
In some cases, yes — provided the location is safe and legal to work in. If not, we may ask you to move the vehicle to a safer location if possible.
-
13 What happens if the repair can’t be completed on-site?
If specialist equipment or additional parts are required, we’ll explain why and advise the most suitable next steps.
-
14 Do you service electric or hybrid vehicles?
Some services may be available depending on the vehicle and job type. Enter your vehicle details during booking and we’ll confirm eligibility.
-
15 Can I use a promotion code?
Yes. If you have a valid promotion code, you can enter it at checkout before completing payment. Any eligible discount will be applied automatically.
-
16 How can I contact Dropless support?
For booking help or general questions, contact us via the website. Business customers can email [email protected]
-
17 What is a Dropless Mobile Mechanic?
Our mobile mechanics are able to bring their tools and equipment to you and carry out any necessary car repairs, servicing or diagnostics either at your home, the office or a safe location by the side of the road. As we only focus on mechanical work, we are your ideal solution if you want to save the trouble of a garage trip.
-
18 Are you providing a mobile mechanic in London?
Certainly. We offer mobile mechanic services throughout London. Our coverage may change depending on your postcode and the kind of service you require.
-
19 What areas do you cover outside London?
Apart from London, we are also in Bristol, Bath and Manchester. Your choice of services may be limited due to the availability of staff and location.
-
20 Can you offer same-day mobile mechanic appointments?
Absolutely, same-day appointments are possible provided there is location and technician availability. The earlier you make an appointment, the greater your chances of a same-day slot will be
-
21 Do you offer emergency car repairs?
Urgent mechanical help we certainly can provide, albeit a limited number of times. In case your vehicle is in a dangerous area, please make safety your first priority and call roadside assistance.
-
22 Can you help if my car won’t start?
Sure. We are able to identify the reasons for non-start issues that might include battery-related situations as well as common mechanical faults. On the condition that the repair work can be done locally, it will be completed on-site. If more work is needed, we will let you know the following steps.
-
23 Do you provide mobile vehicle diagnostics?
Sure. We provide mobile diagnostic services that can be used to locate the fault codes, investigate warning lights, and figure out the root cause before suggesting repairs.
-
24 Do you offer mobile car servicing?
Indeed. We bring the car service to your doorstep if your vehicle is suitable and meets the service requirements. You can decide on the service type while making a reservation.
-
25 Does your company offer a mobile oil change?
Yes. Oil and filter changes may be performed on-site for vehicles that qualify, if the car is parked in a safe place and the engine bay is easily accessible.
-
26 Can you repair brakes on-site?
Yes. On-site brake repairs are possible for a majority of the vehicle models, hence the local brake system of the vehicle can be serviced. Don't expect hidden safety issues as the staff will point them out before any further work.
-
27 What services do you NOT provide?
We do not offer:
- Dent, paint or scratch repairs
- Car washing or valeting
- Tyre fitting or puncture repairs
- MOT testing
We focus strictly on mechanical repairs and servicing.
