Should your Business go the Extra Mile?

Going the extra mile for customers is what sets the exceptional brands apart from the everyday. But finding exclusive and cost-effective ways to deliver more to help turn your average consumer into a loyal customer, and advocate of your business, can be arduous but worthwhile.

According to research carried out by Bain & Company businesses can grow revenues between 4% and 8% above their market when prioritising better customer service experiences.*

But, it doesn’t have to be complicated. An exclusive, yet simple, extra to help customers save money or time can go a long way when it comes to customer care and retention. 


Dropless X Pivotal

In September 2021 Pivotal, the flexible vehicle subscription service from Jaguar and Landrover, went above and beyond for their customers. By partnering with Dropless, Pivotal were able to offer their customers our premium valeting services alongside their subscription service. 

In our serviceable locations up and down the UK, Pivotal provided their customers with a Mini Valet to help create a truly premium customer experience. By exceeding expectations, Pivotal were able to show that they know what their customers want, whilst simultaneously proving that they care about providing an exceptional service.

The exclusive touch could not have been better received by Pivotal customers. We are super proud of the partnership which, following its successful launch, has since evolved into part of the Pivotal customer journey!


To find out more about Pivotal here.

Interested in creating a Dropless partnership to go the extra mile for your customers? Get in touch with us today to find out how we can help.


*revenues between 4% and 8% above their market